Transformed poorly instrumented manual processes into a future-proof digital enterprise - delivering over 27% productivity improvement, 30% cost reduction.



First year cost savings


Processes automated


Decrease in
operational cost


Company Overview

Our client is a leading healthcare fintech company that is dedicated to modernizing the financial experience for healthcare organizations across the continuum of care.

Company Type Company Size Company Capitalization

Healthcare Fintech

Mid+ Market
3000+ Employees

 $3 B


Business Problem

  • Our client faced immense pressure to innovate amidst complex regulations, price transparency demands and evolving payer provider convergence dynamics.  
  • In areas like data aggregation, claims processing and customer service, extensive manual processes hampered innovation velocity, agility and efficiency.
  • They sought to adopt intelligent automation, build an internal automation CoE to streamline core back-office operations via use cases ranging from AI-assisted customer handling to ML based payment integrity checks.


Video cover 57:42

The Strategic Automation Playbook - Recorded Webinar courtesy of Becker's Hospital Review


  • We leveraged process mining to discover workflows, identified over 100+ automation opportunities through interviews, sized ideas on cost/speed/UX impact and prioritized the high value opportunities.
  • These opportunities then went through optimization leveraging design thinking before reimagining them through leveraging RPA, NLP, custom ML and API integration.
  • We conducted change management and utilized phased rollout to help build their internal automation Center of Excellence (COE) and operationalize the solutions, achieving the target operating model in 12 months.

Technology Used

UiPath_2019_Corporate_Logo SpaCy_logo    



Results & Outcomes

$2.25 million in first year savings -- $10 million over three years 100+ processes automated in the first year 27% increase in internal user productivity
  30% decrease in overall operational cost