Latest Articles

retail, Case Study, digital engineering, crm, salesforce

Centralized Community Portal for Enhanced Efficiency and Compliance

CASE STUDY The enterprise community portal increased efficiency and compliance for the workforce by centralizing communications and...

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retail, Case Study, digital engineering, crm

Engaging Retail Customers with Intelligent Chatbots

CASE STUDY Our client faced challenges in managing a surge in customer queries, causing delays in response times and issue resolution,...

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retail, omnichannel

Omnichannel vs. Unified Commerce in Retail: The Clear Breakdown

Are Omnichannel and Unified Commerce distinct strategies, or is one merely an evolution of the other?

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blog, retail, business process optimization

Retailers: It’s Time to Catch Up and Offer an Omnichannel Retail Experience

The year 2020 put the retail industry into e-commerce hyperdrive. Lockdowns sequestered consumers at home, shut down non-essential...

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Customer Centricity Steals The Show

Recently, The National Retail Federation wrapped up the 2022 Big Show. While there were a number of key themes, one that continued to get...

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