Centralized Community Portal for Enhanced Efficiency and Compliance
CASE STUDY The enterprise community portal increased efficiency and compliance for the workforce by centralizing communications and...
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Engaging Retail Customers with Intelligent Chatbots
CASE STUDY Our client faced challenges in managing a surge in customer queries, causing delays in response times and issue resolution,...
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omnichannel
Omnichannel vs. Unified Commerce in Retail: The Clear Breakdown
Are Omnichannel and Unified Commerce distinct strategies, or is one merely an evolution of the other?
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Retailers: It’s Time to Catch Up and Offer an Omnichannel Retail Experience
The year 2020 put the retail industry into e-commerce hyperdrive. Lockdowns sequestered consumers at home, shut down non-essential...
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retail
Customer Centricity Steals The Show
Recently, The National Retail Federation wrapped up the 2022 Big Show. While there were a number of key themes, one that continued to get...
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