The healthcare industry has several chronic issues, including a shrinking workforce and thinning margins. As a result, many healthcare organizations have turned to process automation—and with increasing interest, intelligent automation (IA) specifically. Automation encompasses a variety of technology and functions, but IA is so much more than simple robotics, like robotic process automation (RPA).  

Listen to one CIO’s experience with a successful IA initiative and explore automation’s future in healthcare with today’s leaders: Cletis Earle, CIO at Penn State Health and Penn State University College of Medicine; John Lynn, founder of Healthcare Scene; Harsh Singh, GM of healthcare at Genzeon; and Prashant Krishnakamur, Genzeon’s VP of digital engineering. 

During the short interview, discover why intelligent automation has evolved from a trend to a “cornerstone” of operations and how it creates value that goes beyond cost-reduction—though cost-savings is a key factor in its burgeoning adoption. 

Cletis explains how IA can help address HR issues and worker shortages—but makes a point to note that automation’s goal isn’t meant to replace workers, but rather augment them, free them to take on more complex duties. 

Harsh also discusses how IA can answer customers’ calls to see the value in investment quickly. With so many organizations feeling economic pressure, organizations want to see cost-savings in a short time. Prashant explains the importance of understanding and optimizing business process before implementing any automation initiative. Cletis also elaborates why working with an experienced, talented partner is imperative for a successful transformation and what other important points a CIO should know about intelligent automation.